Language Monk
Refund Policy
Effective June 25, 2026
We want you to feel good about your purchase. This policy explains when lesson credits can be refunded and how to request one.
1. The 48-hour window
If you change your mind, you can request a full refund within 48 hours of purchase as long as no lesson has been completed. After 48 hours, purchases are final — your teacher time, scheduling, onboarding, and materials are reserved as soon as you buy.
Refunds are typically processed back to your card within 5–10 business days, depending on your bank.
2. Delivered sessions
Lessons and coaching calls that have already been delivered are non-refundable. If a package is partially used, only the value of the unused credits is eligible for a refund.
3. Cancellations and rescheduling
When you cancel a booked session through the app, the lesson credit used to book it is returned to your account so you can rebook — this is separate from a money refund of a package.
4. Expired credits
Lesson credits are valid for 1 year (365 days) from purchase. Expired credits are not eligible for a refund. Buying a 15-Lesson Pack can restore recently lapsed credits with a fresh 1-year window.
5. How to request a refund
Email support@language-monk.com with the email on your account and what you'd like refunded. We'll confirm what's eligible and process it promptly.